Your data, your choice. Learn how to request the deletion of your LasPay account and associated personal information.
LasPay Electronic Money Institution (EMI) respects your right to request the deletion of your account and associated personal data. This page explains how to submit a deletion request, what information is required, how your request will be processed, and which data may be retained to satisfy our legal and regulatory obligations.
This page serves as the official Account Deletion URL for LasPay’s mobile application listings on the Google Play Store and Apple App Store, in compliance with their respective data safety and privacy requirements.
Any individual who holds or previously held a LasPay wallet account may submit a request to delete their account and associated personal data. Requests must be submitted by the account holder directly; requests from third parties will not be processed unless accompanied by a legally valid power of attorney or court order.
Please ensure the following before submitting your request:
Account deletion is permanent and cannot be reversed. Once your account is deleted, you will lose access to your wallet, transaction history, saved recipients, and all associated services.
Account and data deletion requests are processed via email. To submit your request, send an email to support@laspay.com with the subject line “Account Deletion Request” and include all of the required information listed below.
Required Information
Your email must include the following details for identity verification:
To: support@laspay.com
Subject: Account Deletion Request
Full Name: [Your full legal name as registered]
Registered Email: [Email address linked to your LasPay account]
Registered Mobile Number: [Phone number linked to your account, including country code]
LasPay Wallet ID: [Your wallet ID as displayed in the app]
Reason for Deletion: [Optional — briefly state why you wish to delete your account]
Step-by-Step Process
LasPay will process your deletion request within 30 business days from the date your identity is successfully verified. In certain cases, processing may take longer if:
You will be notified of any delays and the expected revised timeline via your registered email address.
Upon completion of your deletion request, LasPay will delete or anonymize your personal data from our active systems. However, as a licensed Electronic Money Institution regulated by Da Afghanistan Bank (DAB), we are required by law to retain certain records. The tables below outline what will be deleted and what will be retained.
Data That Will Be Deleted
| Data Category | Details |
|---|---|
| Account profile | Name, email address, phone number, profile photo, and preferences |
| Wallet access | Wallet credentials, PINs, and authentication tokens |
| Saved recipients | Beneficiary details and contact lists |
| Device information | Device IDs, push notification tokens, and app session data |
| Usage data | App usage patterns, interaction logs, and analytics data |
Data That Will Be Retained
| Data Category | Retention Reason | Retention Period |
|---|---|---|
| Transaction records | Required under Afghan financial record-keeping regulations and Da Afghanistan Bank directives | Minimum 5 years from date of transaction |
| KYC / identity documents | Required under Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT) regulations | Minimum 5 years from account closure |
| AML/CFT screening logs | Required for compliance with Afghan AML/CFT Law and DAB regulations | Minimum 5 years from account closure |
| Suspicious activity reports | Required under Afghanistan Financial Transactions and Reports Analysis Center (FinTRACA) obligations | As required by law |
| Tax-related records | Required under applicable Afghan tax law | As required by law |
| Dispute and complaint records | Required for legal defense and regulatory audit purposes | Minimum 3 years from resolution |
Retained data is stored securely, access-restricted, and used solely for the purposes of regulatory compliance, legal obligation, and dispute resolution. Retained records are not used for marketing or any other commercial purpose.
Once your account has been deleted:
LasPay Electronic Money Institution is licensed and regulated by Da Afghanistan Bank (DAB). All account and data deletion requests are processed in compliance with:
LasPay reserves the right to delay or decline a deletion request where doing so is necessary to comply with the foregoing legal and regulatory requirements, or where a deletion would interfere with an ongoing investigation, audit, or legal proceeding.
In accordance with Google Play and Apple App Store data safety requirements, LasPay provides users with the ability to request deletion of their account and personal data as described on this page. This page constitutes the official account deletion mechanism referenced in our app store listings. The deletion process applies to all personal data collected through the LasPay mobile application, subject to the retention obligations described in Section 5 above.
If you have any questions about the deletion process, need assistance with your request, or wish to inquire about the status of a pending deletion, please contact us:
Email: support@laspay.com
Subject Line: Account Deletion Inquiry
WhatsApp: +93 783 123 455
Website: https://laspay.com
This page was last updated on 29 January 2026. LasPay reserves the right to update this page at any time to reflect changes in our practices or applicable regulations. Please review this page periodically. For complete terms governing your use of LasPay services, please refer to our Terms & Conditions.